FREQUENTLY ASKED QUESTIONS

No. We love seeing your smiling faces and respect those who choose to wear a mask. The current guidance recommends that anyone not vaccinated continue to wear masks when indoors around other non-vaccinated people. We respect anyone who chooses to continue wearing a mask or go without. Elizabeth and Erin will not be wearing a mask when you arrive for your appointment. If you would like them to wear a mask, simply let them know and they will wear a mask for your services. We will never ask for your vaccination or antibody status. As always, we ask all guests to reschedule or cancel their appointments if they are displaying any symptoms related to COVID-19 or any other communicable sickness. Get better and we'll see you again!

No. We will never ask you for your vaccination status. The only medical questions we will ask are those on our New Guest Intake form at your first visit. Elizabeth and Erin have received the COVID vaccines and will continue to follow our strict sanitation standards. We ask that all guests not feeling well or displaying symptoms of any illness please reschedule their appointments. We care about our guests and we want you feeling healthy and well at your next appointment.

Our Stated Cancellation Policy: We ask that you please reschedule or cancel your appointment at least 2 hours in advance of your appointment. You can cancel through the square booking text you received, call or email. If you fail to cancel or reschedule and are a no-show, we will implement the following. First no-show:You will be charged 50% of the total services booked. Second or More no-shows:You will be charged 100% of the total services booked and will only be seen on a walk-in basis only.

We strive in providing on-time services to all of our guests. To meet that goal we need all guests to arrive on-time for their confirmed appointments. If you arrive to your appointment 10-minutes late, you are considered "late" and will be marked as a "no-show" and will be subject to our No-Show policy. If you arrive late, you will have to reschedule for another time or day. We understand you may be late for circumstances outside of your control and if time allows we may provide services, yet retain the right to cancel the appointment if necessary. The easiest way to reschedule is through our booking tool, clicking on the link that was texted to you for appointment confirmation. You may also contact Elizabeth or Erin to reschedule at the salon.

The ER Wax Club is our exclusive offer for Unlimited Bare Down There Brazilians and touchups for $45 a month. This is a great option for returning guests who desire more than one brazilian per month. Joining ER Wax Club is currently open for the month of MAY, 2022 only. Sign up in person by speaking to Elizabeth or Erin. To join, simply let Elizabeth or Erin know at your next appointment in May, 2022. They will place your credit card on file and you're good to go! No contracts to sign, so we keep it simple. If you miss two payments within the 12-month period your Wax Club membership will be cancelled and you will have to pay Full Price going forward. You will not be able to re-enroll into ER Wax Club until the following year.

ER WAX BAR LLC agrees to provide unlimited monthly Bare-Down-There Brazilian Waxes to the GUEST as long as the hair is appropriate length for a safe waxing. ER WAX BAR LLC Estheticians retain sole discretion for what is acceptable hair length for a safe wax. ER WAX BAR LLC will provide unlimited "touch ups" in the Brazilian area as necessary during the paid month of membership. The GUEST agrees to place a debit/credit card on file with ER WAX BAR LLC to be charged monthly. Charges will occur every month on the same date they sign this agreement or at the requested date of the guest. A monthly fee of $45.00 will be charged on a recurring basis until the agreement is terminated by the GUEST or ER WAX BAR LLC. In the event our prices increase, you will be notified through email of any changes. In the event a payment is declined, ER WAX BAR LLC will send an invoice to the email on file for the GUEST to submit payment and update their card on file. In the event of a no-payment for approximately 30 days, ER WAX BAR LLC will terminate the agreement and the GUEST will be required to pay the standard price for services. If two automatic payments are declined or fail, the agreement will be terminated and the GUEST will be required to pay the standard price. ER WAX BAR LLC retains the right to terminate this agreement at any time, for any reason without notice. ER WAX BAR LLC will inform the CLIENT of the termination within 72hrs of terminating the agreement through the Guest's email on file. In the event the GUEST chooses to terminate this agreement they must contact ER WAX BAR LLC by phone, text or email at a minimum of 29-days prior to cancellation to avoid further automatic payment withdrawal. All future services will be at the standard full price and enrollment into ER Wax Club is not permitted until the following year. In the event of death or catastrophic injury, ER WAX BAR LLC will not hold the GUEST or benefactors to these terms and the contract will be canceled upon request. Once terminated the GUEST will be removed from the ER Wax Club and cannot enroll again until the following year.

When you wax, the entire hair shaft is removed, root and all, rather than cutting it off at the surface of the skin like you do when you shave. This leaves your skin super smooth with no stubble. Waxing also lasts much longer than shaving, and the hair grows back thinner and finer with repeated treatments.

Gently exfoliate your skin the night before. Advil, ibuprofen or aspririn can be taken approximately 30 minutes before services to minimize the pain.

The best bet is about 1/4 an inch. For most people, this means waiting two weeks after shaving before you wax.

The answer to this question is it depends. For many people, yes waxing is painful. The first time a person waxes, their hair follicles aren’t used to being pulled out so they hold tightly to the hair. As one continues to wax, the follicles begin to soften and pull much easier with each wax. Meaning with each consecutive wax, it will be less painful. This is another reason we encourage you to keep up with your waxing.

We use a specialty stripless hard wax for all services. I chose this wax after years of experience using both soft wax and hard wax along with weeks of personal research to find the perfect wax for ER Wax Bar.

Absolutely! As an Esthetician, I work with people from all backgrounds and of all shapes and sizes. I see half dressed bodies all day long, and the last thing I am doing while performing a service is judging you! Try scheduling a smaller service, like a brow wax first, and see if you feel comfortable.

Yes we do. The "Bare Bar" is only available at the Garner-40/42 location with Erin.

Waxing is completely safe during pregnancy. You can wax up until the day you give birth, just make sure you consult your doctor before. Please note that because of your pregnancy and hormones, your skin tends to be more sensitive which could make the service a little bit uncomfortable.

The best way to book an appointment is online through our website. You may also call 919-747-9850 or text 919-780-1263. We accept Walk-In Guests only when we have availability. Please book online to secure your appointment day and time. You may also send us a message through Facebook or Google or e-mail us: booking@erwaxbar.com

Make sure you don’t wear any contacts. Ensure your eye lashes and eyebrows are clean of any makeup or mascara and also don’t get your lashes wet for 24 hrs after the service.

Our Raleigh location at Salon Lofts off of Falls of Neuse Rd was just the beginning. We started accepting clients on June 29th, 2020 and continued through May of 2021. In January of 2021 we opened our own storefront at 40/42 and decided to focus all of our energy and efforts to growing the business in Garner. We closed the Raleigh location in May of 2021 and focused all of our attention to the growth of our current location. Thank you to all of our guests who gave us a try in Raleigh and followed us from Salon Lofts to our Storefront in Garner! We love you.

Our books are always changing as guests book and reschedule. During the day, times and days may open up and be booked in just minutes. If you selected the day you wanted and and no times were available, we are booked 100% full. We recommend coming back to the site and checking again a few times a day. Something may open up for you. We continue to be extremely busy during the 100-days of summer. (Memorial Day to Labor Day) and always book full the week before every major holiday. Book early to secure your desired day and time.